VoIP Telephony for Small Businesses in Cambridgeshire

Q: What happens to my calls if the internet goes down?

We configure automatic failover so inbound calls divert to a mobile number if your internet drops. We also offer 4G/5G backup broadband to keep your VoIP system fully online during an outage.

Hosted PBX

A fully managed cloud phone system with auto-attendant, call queues, voicemail-to-email, and multi-site support — no on-site hardware required.

Mobile & Desktop Apps

Make and receive business calls from your smartphone or laptop using your office number. Perfect for hybrid and remote teams.

Number Porting

Keep your existing phone numbers when you switch. We manage the full porting process with zero disruption to your incoming calls.

IP Desk Phones

Supply and configuration of professional IP handsets from leading brands including Yealink and Poly, pre-provisioned and ready to plug in.

Failover & Resilience

Automatic call divert to mobile if your internet drops. Optional 4G/5G backup broadband keeps your lines open around the clock.

Ongoing IT Support

Your VoIP system is covered by our local IT support team. Adds, moves, and changes are handled quickly so you're never left waiting.

Why Switch to VoIP?

BT's PSTN and ISDN switch-off in 2027 means every business in the UK will need to move to an internet-based phone system. The smart move is to do it now and start saving money immediately.

Save up to 60% on call costs vs traditional phone lines — no line rental, free internal calls

Scales instantly — add or remove extensions in minutes as your team grows, no rewiring needed

Work from anywhere — take calls on your mobile or laptop using your office number

Professional features — auto-attendant, call recording, hunt groups, and conference calling included

Single supplier — we handle your broadband, VoIP, and IT support under one contract

60%

Average saving vs traditional lines

2027

PSTN switch-off deadline

99.9%

Platform uptime SLA

1 day

Typical installation time

What is VoIP and how does it work?

VoIP (Voice over Internet Protocol) converts your voice into digital data and sends it over your broadband connection instead of a traditional phone line. You can make and receive calls from desk phones, laptops, or mobile apps — anywhere with an internet connection. Quality is typically superior to older analogue lines, and running costs are far lower.

How much does VoIP cost compared to a traditional phone system?

VoIP is typically 40–60% cheaper than traditional PSTN or ISDN lines. There are no expensive line rental fees, calls between your team members are free regardless of location, and you only pay for the extensions you use. Most businesses see a full return on investment within the first year.

Can I keep my existing phone number when switching to VoIP?

Yes. Number porting lets you bring your existing geographic (01/02) or non-geographic (03/08) number across to your new VoIP system. IT ME Services manages the porting process on your behalf so there is no interruption to your service. The process typically takes 5–10 working days and your old number remains live throughout.

Does VoIP work with my current broadband connection?

Most modern broadband connections are more than sufficient for VoIP — each simultaneous call uses roughly 100 Kbps of bandwidth. We carry out a free line quality assessment before installation to ensure your connection meets requirements, and can recommend a business broadband upgrade if needed.

What happens to my calls if the internet goes down?

We configure automatic failover so inbound calls are immediately diverted to a mobile number if your internet drops — your customers will never hear an engaged tone. We also offer 4G/5G backup broadband solutions that keep your VoIP system fully online during an outage.

VoIP Telephony Across Cambridgeshire & Beyond

We provide hosted VoIP phone systems and onsite support to businesses across the region.

📍 Wisbech 📍 Cambridge 📍 Peterborough 📍 Ely 📍 March 📍 Milton Keynes 📍 Birmingham 📍 Norwich 📍 London

Modern VoIP Phone Systems for Small Businesses

Everything Included in Your VoIP Package